You can find answers to frequently asked questions here.
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Packaging: Small, large Cardboard Packaging or Polybag
Head Shape: Customizable according to request and sample product.
Thread Type: Metric or Whitworth
Please contact us for special bolt orders not shown in the photos.
FREQUENTLY ASKED QUESTIONS
Shipping and Delivery
1. Do you deliver everywhere in Turkey?
Yes, we deliver to all provinces and districts in Turkey. Shipping time varies between X-Y business days depending on your region.
2. How much is the shipping fee?
Shipping costs are determined by the order total and your chosen delivery method. You can view shipping options and costs during the payment step.
3. How can I track my order?
After your order has been shipped, a tracking number will be sent to you via email. With this number, you can track the status of your order instantly on the shipping company's website.
Payment & Security
1. What payment methods do you accept?
You can pay with your credit card and debit card. All your payments are secured by iyzico infrastructure.
2. Is there an installment option?
Yes, we offer 3 installments at the cash price and up to 12-month payment options for all credit cards. You can see the available installment options at the payment stage.
3. Are my payment details secure?
All payment transactions are carried out with SSL encryption and iyzico assurance. Your card details are not stored by us.
4. What product categories does Özcan Çivi serve?
As Özcan Çivi, we offer a wide range of products in the categories of nails, aluminum pop rivets, bolts and nuts, and carbon steel grit. You can find different types of nails such as flat steel nails, grooved steel nails, copper nails, as well as solutions for construction, woodworking, industrial assembly, and sandblasting applications. To see all categories, please refer to the "Products" section in the menu.
5. How can I access technical information about the products?
You can review the product pages or contact us for information on product features, application areas, or technical details.
6. How can I purchase products such as Special Bolts, Aluminum Nails, 5x70 Helical Steel Nails or 8x8 Square Tube Clamp Nails?
These products are made to order and are not available for standard sale. To place an order, get a price quote, or obtain detailed information about the products, please contact us by phone, email, or through the contact form.
Customer Service and Communication
1. How can I contact you?
You can reach us by phone at 0 (262) 751 03 02, or send an email to e-satis@ozcancivi.com.tr. Our business hours are X-Y on weekdays.
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